Shipping policy

1) Processing Time

Orders are processed within 1–3 business days (excluding weekends/holidays).

2) Estimated Delivery Time

Estimated delivery time is 10–15 business days after dispatch.
Please note that delivery can be affected by customs, holidays, and carrier delays.

3) Tracking

• Tracking is provided for most orders.

• Tracking updates may take 2–5 business days to appear after dispatch.

4) Customs & Taxes

International orders may be subject to customs fees or import taxes. These fees are the customer’s responsibility.

5) Lost or Delayed Packages

If your tracking has not updated for 10 business days, contact us and we will investigate with the carrier.

6) Wrong Address / Failed Delivery

If the address is incomplete or incorrect, the package may be returned or lost. Please double-check your address before ordering.

7) Contact

Support: support@mazentih.shop